All cancellations must be submitted in writing to
our email address or other specified contact method,
and the effective date of the cancellation is the date
we receive your written notice. Cancellation fees vary
based on the service provider's policies. Airline ticket
cancellations are subject to the respective airline's
policies and fees, which will be detailed at the time of
booking. Hotel reservations follow the cancellation policies
of the respective hotels, and fees vary depending on the hotel's
terms and the timing of the cancellation. Car rental cancellations
are subject to the policies of the rental companies, with fees varying similarly.
Other services, such as tours and transfers, will also adhere to the
specific service provider's cancellation policies provided at the time of booking.
Refunds are subject to the cancellation policies of the service providers
(airlines, hotels, car rental companies, etc.). We will process refunds
within [X] business days of receiving the cancellation notice, although
the time for the refund to appear in your account may vary based on your
payment method and financial institution. It is important to note that
service fees charged by CPAY DIGITAL SOLUTIONS for processing
bookings are non-refundable.